There are many reasons to request to cancel your subscription recurrence. Some users request because they simply don't want an automatic renewal at the end of the current Premium period, others because they want to change their Monthly Plan to Yearly or vice versa. However, what they all have in common is their desire to cancel the automatic renewal of the current plan. When you perform this action, your current Premium days won't be lost. The recurrence of your subscription is the only one affected in this process, that is, it will not be automatically renewed at the end of the period. Now that you understand what canceling the recurrence of your subscription is, come with me!
But calm down. Before moving on, it is necessary to keep in mind three very important things:
- Uninstalling the app does not cancel your subscription;
- By taking this action, you are not requesting a refund of the amount paid for your subscription;
- It is extremely important to follow the step by step correctly to be successful in the cancellation.
Keep in mind the platform you used to purchase your subscription and choose the step by step below according to that information.
How to cancel the recurrence of my subscription?
Subscriptions made through iTunes (Apple):
If you signed up for Mobills through the App Store and want to cancel the automatic renewal, you need to do so from your Apple account.
Cancel your subscription recurrence using an iOS mobile device:
On your device, go to Settings> [your name]> iTunes and App Store;
Tap the Apple ID at the top of the screen, then tap "View Apple ID". You may need to sign in with your Apple ID;
Scroll down the screen and tap Subscriptions;
Tap the subscription you want to manage;
Use the options to manage the subscription. You can choose a different subscription offer or tap Cancel Subscription to cancel the one you already have. If canceled, the subscription will be terminated at the end of the current billing cycle.
Cancel your subscription recurrence using a PC or Mac:
Open the iTunes;
From the menu bar at the top of the screen or the iTunes window, select File> View My Account;
Sign in using your Apple ID and click View Account;
On the "Account Information" page, scroll down to the Adjustments section. To the right of Subscriptions, click Manage;
Click Edit, to the right of the subscription you want to manage;
Use the options to manage the subscription. You can choose a different subscription offer or touch Cancel Subscription to cancel the one you already have. If canceled, the subscription will be terminated at the end of the current billing cycle.
Subscriptions made through Google Play (Android):
If you want to cancel the recurrence of a subscription made through Google Play, you must do so through your Google account.
Cancel the recurrence of your subscription using a mobile device:
Open the Google Play Store and check if you are signed in with the same account you used to subscribe by clicking on the [Letter] icon in the upper right corner of the screen;
Tap on Menu , button in the upper left corner of the screen, then on Subscriptions and select the subscription you want to cancel;
Touch Cancel subscription and follow the instructions.
Cancel the recurrence of your subscription using a computer:
Access play.google.com and make sure you are logged in with the same account you used to subscribe;
On the left, click on My subscriptions and select the subscription you want to cancel;
Click Manage> Cancel subscription.
Subscriptions made through PayPal (Mobills Web):
One of our payment methods is through the PayPal platform. This form of payment is available through the credit card option on our subscription page, in your Mobills Web account.
If you want to cancel the recurrence of the subscription through PayPal, there are two options to do this:
Cancel the recurrence of your subscription through your PayPal account:
Log in to your PayPal account;
Click Settings near the top of the page > Payments
Click Manage pre-approved payments and then Click Cancel or Cancel automatic billing and follow the instructions.