Who doesn't like agility when registering their transactions, right? And what to do when your notifications are not being imported correctly or are not being read?
Well, some companies like Apple, Xiaomi and Huawei have privacy policies that change from time to time, so Mobills may stop reading notifications as before.
As we want you to always have a service working properly, some steps can help you to enable the functionality. Read on!
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How to turn on reading notifications again
As we know, Apple has very strict privacy policies and therefore it is not possible to have Mobills recognize the notification automatically.
If you receive SMS notifications, you have read the article on how to import it into Mobills and the notification still has not been read, try to copy any other text and then copy the SMS again. If it still doesn't work, it's likely that we still don't have the import model in our database.
As we know that our users love to help us provide a better service, please contact our support team and send an example of the notification you were unable to import and the financial institution it refers to.
We will do our best to expedite your request and you can re-import everything right!
A number of factors can influence your notification to not be read correctly and some steps may be specific to your device model. The main factor is battery management, so let's learn how to disable this management on the main models:
Samsung
The battery optimization setting is enabled by default. At times (perhaps when updating the application or updating the operating system), the settings also return to defaults, forcing you to disable optimization more often than you would like to do.
Try the steps below:
- Open your device's settings;
- Look for a feature called 'Device Maintenance' or 'Device Support'
- Look for the option that manages your smartphone's battery;
- Look for Mobills and remove all restrictions, allowing the application to work in the background.
- Now, within Mobills, give all the required permissions.
or
- Phone settings;
- Applications;
- Touch the three dots at the top right of the screen > Special access > Optimize battery usage
Sony
Sony introduced the first process optimization in the background, which could cause some services to stop working when idle. The Stamina mode is responsible for managing the battery in the company's devices.Try the steps below:
- Open your device's settings;
- Battery;
- Touch the three dots at the top right of the screen> Battery optimization> Apps;
- Look for Mobills and remove all restrictions, allowing the application to work in the background.
- Now, within Mobills, give all the required permissions.
Xiaomi
Traditionally, Xiaomi and its Android customization called MIUI are a big problem for anyone who wants their notifications to be read without problems.
Try the steps below:
- Settings;
- Battery and performance> App battery savings> Mobills;
- No restrictions
- Go back to Settings;
- Apps> Manage apps> Mobills> Auto start.
- Now, within Mobills, give all the required permissions.
Asus
On Asus devices, there is an optimization application called PowerMaster pre-installed with some modifications made by default, for example. Preventing applications from starting and eliminating background tasks when the screen is turned off.
Tente realizar os passos abaixo:
- Mobile Manager;
- PowerMaster;
- Settings (or battery saving options);
- Uncheck the options 'Clear' on hold and Deny automatic launch of applications.