:root{--primary:#3e1191;--dark:#2b1464;--footer:#282447;--ink:#333;--head:#282447;--muted:#6b6880;--bg:#f4f8fc;--line:#e3e6ee;--soft:#f6f3fd;--link:#2962ff;--radius:16px}
*{box-sizing:border-box}
html{scroll-behavior:smooth}
body{margin:0;font:15px/1.6 -apple-system,BlinkMacSystemFont,"Segoe UI",Helvetica,Arial,sans-serif;color:var(--ink);background:#fff}
body.home{background:var(--bg)}
a{color:var(--link)}
.wrap{max-width:1160px;margin:0 auto;padding:0 20px}
.narrow{max-width:860px;margin:0 auto}
h1,h2,h3,h4{color:var(--head);line-height:1.25}
.sr{position:absolute;width:1px;height:1px;overflow:hidden;clip:rect(0 0 0 0);white-space:nowrap}

/* barra superior (como na Central do Zendesk) */
.site-header{background:var(--dark);color:#fff}
.bar{display:flex;align-items:stretch;min-height:71px;padding-left:max(20px,5vw)}
.brand{display:flex;align-items:center;text-decoration:none;color:#fff;margin-right:28px}
.logo{font-weight:800;font-size:30px;letter-spacing:-1px;color:#fff}
.main-nav{display:flex;align-items:center}
.main-nav a{color:#fff;text-decoration:none;font-size:14px}
.main-nav a:hover{text-decoration:underline}
.request{margin-left:auto;display:flex;align-items:center;gap:10px;padding:0 max(20px,5vw) 0 28px;background:var(--primary);color:#fff;text-decoration:none;font-size:15px}
.request:hover{background:#4a1cae}

/* faixa roxa com busca */
.hero{background:radial-gradient(circle at 50% 40%,#8b78fa,#6115dd);padding:0 20px}
.hero-in{max-width:640px;margin:0 auto;min-height:300px;display:flex;flex-direction:column;justify-content:center;gap:22px;text-align:center}
.hero h1{margin:0;color:#fff;font-size:21px;font-weight:600}

/* busca */
.search{position:relative;display:flex;align-items:center}
.search .ico-search{position:absolute;left:16px;color:#6b6880;pointer-events:none}
.search input{width:100%;border:1px solid #d5d8e2;background:#fff;border-radius:999px;padding:10px 16px 10px 40px;font:inherit;font-size:14px;color:var(--ink);outline:0}
.search input:focus{border-color:var(--primary);box-shadow:0 0 0 3px rgba(62,17,145,.15)}
.search.big{max-width:560px;width:100%;margin:0 auto}
.search.big input{border:0;padding:15px 20px 15px 46px;font-size:15px;box-shadow:0 2px 6px rgba(0,0,0,.12)}
.search.big .ico-search{left:20px}
.suggest{position:absolute;top:calc(100% + 6px);left:0;right:0;background:#fff;border-radius:12px;box-shadow:0 8px 30px rgba(20,10,60,.25);z-index:20;overflow:hidden;text-align:left}
.suggest a{display:block;padding:10px 18px;text-decoration:none;color:var(--ink);border-bottom:1px solid var(--line);font-size:14.5px}
.suggest a:last-child{border-bottom:0}
.suggest a:hover{background:var(--soft)}
.suggest small{display:block;color:var(--muted);font-size:12px}

/* trilha + busca nas páginas internas */
.subnav{border-bottom:1px solid var(--line);background:#fff}
.subnav .wrap{display:flex;align-items:center;justify-content:space-between;gap:20px;min-height:72px;flex-wrap:wrap;padding-top:8px;padding-bottom:8px}
.subnav .search{width:260px;max-width:100%}
.crumbs{font-size:12.5px;color:var(--muted);display:flex;flex-wrap:wrap;align-items:center}
.crumbs a{color:var(--muted);text-decoration:none}.crumbs a:hover{text-decoration:underline}
.crumbs .sep{margin:0 8px}

/* home: cartões */
main.wrap{padding-bottom:20px}
.grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:24px;max-width:960px;margin:40px auto}
.card{display:flex;flex-direction:column;align-items:center;justify-content:flex-start;text-align:center;min-height:230px;padding:32px 24px 24px;background:#fff;border-radius:var(--radius);box-shadow:0 2px 4px rgba(0,0,0,.05);text-decoration:none;color:var(--ink);transition:.15s}
a.card:hover{box-shadow:0 8px 22px rgba(62,17,145,.15);transform:translateY(-2px)}
.card .ico{display:grid;place-items:center;width:84px;height:84px;border-radius:50%;background:linear-gradient(135deg,#efe9ff,#e3f0ff);font-size:38px;margin-bottom:14px}
.card h3{margin:0 0 6px;font-size:16px;font-weight:500;color:var(--ink)}
.card p{margin:0;color:var(--ink);font-size:14.5px}

/* categoria */
.page-title{font-size:32px;font-weight:300;margin:36px 0 6px;color:var(--ink)}
.lead{color:var(--muted);font-style:italic;font-size:14px;margin:0 0 32px}
.sections{columns:2;column-gap:64px}
.sec{break-inside:avoid;margin:0 0 36px}
.sec h2{font-size:18px;font-weight:500;color:var(--ink);margin:0 0 6px;padding-bottom:8px}
.list{list-style:none;margin:0;padding:0}
.list li{border-bottom:1px solid var(--line)}
.list a{display:block;padding:12px 2px;text-decoration:none;color:var(--ink);font-size:14.5px}
.list a:hover{color:var(--link)}
.results small{display:block;color:var(--muted)}

/* artigo */
.article-layout{display:grid;grid-template-columns:240px minmax(0,1fr);gap:48px;margin:30px 0 60px}
.side{align-self:start;font-size:14px}
.side h4{margin:0 0 12px;font-size:14px;font-weight:600;color:var(--ink)}
.side ul{list-style:none;margin:0;padding:0}
.side a{display:block;padding:10px 12px;text-decoration:none;color:var(--muted);border-radius:4px;line-height:1.4}
.side a:hover{background:var(--bg)}
.side li.on a{background:var(--link);color:#fff;font-weight:500}
.article h1{font-size:32px;font-weight:400;margin:0 0 10px;color:var(--ink)}
.meta{color:var(--muted);font-size:13px;margin:0 0 28px;padding-bottom:20px;border-bottom:1px solid var(--line)}
.article-body{font-size:15.5px;overflow-wrap:anywhere}
.article-body img{max-width:100%;height:auto;vertical-align:middle;border-radius:4px}
.article-body iframe{max-width:100%}
.article-body iframe[src*="youtube"],.article-body iframe[src*="vimeo"]{width:100%;height:auto;aspect-ratio:16/9;border:0;border-radius:var(--radius)}
.article-body table{border-collapse:collapse;max-width:100%;display:block;overflow-x:auto}
.article-body td,.article-body th{border:1px solid var(--line);padding:8px 12px}
.article-body h2{font-size:24px;margin-top:1.6em}.article-body h3{font-size:20px;margin-top:1.4em}
.article-body pre{background:var(--bg);padding:14px;border-radius:8px;overflow-x:auto}
.article-body li{margin:.3em 0}
.help-cta{display:flex;align-items:center;justify-content:space-between;gap:20px;flex-wrap:wrap;background:var(--bg);border-radius:var(--radius);padding:18px 24px;margin:44px 0 0}
.btn{display:inline-block;background:var(--primary);color:#fff!important;text-decoration:none;padding:11px 24px;border-radius:999px;font-weight:600}
.btn:hover{background:var(--dark)}

/* ícones que antes eram imagens (agora texto/CSS) */
.ic{display:inline-flex;align-items:center;justify-content:center;vertical-align:middle;margin:0 .2em;line-height:1}
.ic-num{width:1.5em;height:1.5em;border-radius:50%;background:var(--primary);color:#fff;font-size:.8em;font-weight:700}
.ic-sym{min-width:1.5em;height:1.5em;border-radius:6px;background:#ece7f9;color:var(--primary);font-size:.95em;font-weight:700;padding:0 .2em}
.ic-dot{width:1.3em;height:1.3em;border-radius:6px;background:#ece7f9;position:relative}
.ic-dot::after{content:"";width:.45em;height:.45em;border-radius:50%;background:var(--primary)}

/* caixas de destaque (fieldset do Zendesk) */
.article-body fieldset{border:1px solid #d9cdf5;background:var(--soft);border-radius:12px;padding:14px 20px;margin:22px 0}
.article-body legend{font-weight:700;padding:0 10px;color:var(--primary)}
.article-body legend span{color:var(--primary)!important}

/* classes do editor do Zendesk (wysiwyg-*) */
.wysiwyg-text-align-justify{text-align:justify}
.wysiwyg-text-align-center{text-align:center}
.wysiwyg-text-align-left{text-align:left}
.wysiwyg-text-align-right{text-align:right}
[class*="wysiwyg-color-red"]{color:#cc3340}
[class*="wysiwyg-color-blue"]{color:#1f73b7}
[class*="wysiwyg-color-green"]{color:#038153}
[class*="wysiwyg-color-orange"]{color:#c4590a}
[class*="wysiwyg-color-cyan"]{color:#037f8c}
[class*="wysiwyg-color-black70"]{color:#555}
.wysiwyg-font-size-medium{font-size:1.15em}
.wysiwyg-font-size-large{font-size:1.3em}
.wysiwyg-font-size-x-large{font-size:1.6em}
.wysiwyg-underline{text-decoration:underline}
.wysiwyg-indent1{padding-left:30px}.wysiwyg-indent2{padding-left:60px}.wysiwyg-indent3{padding-left:90px}.wysiwyg-indent4{padding-left:120px}
.article-body .sub-title{margin-top:.6em}

/* abas Android / iOS / Web (recriadas do tema do Zendesk, sem JavaScript) */
.article-body .tabs{border:1px solid var(--line);border-radius:var(--radius);padding:18px 20px;margin:28px 0;background:#fff}
.article-body .tabs>input{position:absolute;opacity:0;pointer-events:none}
.article-body .tabs>label{display:inline-block;margin:6px 8px 12px 0;padding:8px 22px;border:1px solid var(--line);border-radius:999px;font-weight:600;cursor:pointer;color:var(--muted);background:var(--bg)}
.article-body .tabs>input:checked+label{background:var(--primary);border-color:var(--primary);color:#fff}
.article-body .tabs>input:focus-visible+label{outline:3px solid #b9a2ee}
.article-body .tabs .content>.ios,.article-body .tabs .content>.android,.article-body .tabs .content>.web{display:none}
#android:checked~.content>.android,#ios:checked~.content>.ios,#web:checked~.content>.web{display:block}
.article-body #display{margin-bottom:6px}

/* contato (formulário incorporado) */
.form-box{background:#fff;border:1px solid var(--line);border-radius:var(--radius);padding:12px;margin:0 0 40px}
.form-box iframe{display:block;border:0;width:100%;min-height:900px}
.form-fallback{margin:8px 12px 4px;font-size:13px;color:var(--muted)}

/* rodapé */
.site-footer{background:var(--footer);color:#fff;margin-top:50px;padding-top:34px}
.site-footer .foot{display:flex;justify-content:space-between;gap:24px;flex-wrap:wrap;padding-bottom:26px}
.site-footer p{margin:2px 0 0;opacity:.8;font-size:14px}
.site-footer a{color:#fff;text-decoration:none;font-size:14px;opacity:.9}.site-footer a:hover{text-decoration:underline}
.foot-links{display:flex;gap:22px;align-items:center;flex-wrap:wrap}
.site-footer .copy{border-top:1px solid rgba(255,255,255,.15);padding-top:16px;padding-bottom:22px;font-size:12.5px;opacity:.7}

@media(max-width:860px){
  .grid{grid-template-columns:1fr;margin-top:24px}
  .sections{columns:1}
  .article-layout{grid-template-columns:1fr;gap:20px}
  .side{order:2;border-top:1px solid var(--line);padding-top:20px}
  .request span{display:none}.request{padding:0 20px}
  .main-nav{display:none}
  .subnav .search{width:100%}
}

/* busca: link "ver todos" e trecho do artigo */
.suggest a.more{color:var(--link);font-weight:600;background:var(--soft)}
.results .snip{margin-top:3px;font-size:13px;line-height:1.45}

/* formulário de solicitação */
.req-form{background:#fff;border:1px solid var(--line);border-radius:var(--radius);padding:28px;margin:0 0 40px;display:grid;gap:22px}
.req-form .field{margin:0;padding:0;border:0;min-width:0}
.req-form label,.req-form legend{display:block;font-weight:600;font-size:14px;color:var(--ink);margin-bottom:8px;padding:0}
.req{color:#cc3340}.opt{font-weight:400;color:var(--muted)}
.req-form input[type=email],.req-form input[type=text],.req-form textarea,.req-form input[type=file]{width:100%;font:inherit;font-size:15px;color:var(--ink);border:1px solid #cfd3de;border-radius:10px;padding:11px 14px;background:#fff}
.req-form textarea{resize:vertical;min-height:150px;line-height:1.5}
.req-form input:focus,.req-form textarea:focus{outline:0;border-color:var(--primary);box-shadow:0 0 0 3px rgba(62,17,145,.15)}
.req-form input[type=file]{padding:9px 12px;background:var(--bg)}
.chips{display:flex;flex-wrap:wrap;gap:10px}
.chip{margin:0!important;cursor:pointer}
.chip input{position:absolute;opacity:0;pointer-events:none}
.chip span{display:inline-block;padding:9px 18px;border:1px solid #cfd3de;border-radius:999px;font-weight:500;font-size:14px;color:var(--ink);background:#fff;transition:.12s}
.chip:hover span{border-color:var(--primary)}
.chip input:checked+span{background:var(--primary);border-color:var(--primary);color:#fff}
.chip input:focus-visible+span{outline:3px solid #b9a2ee}
.hint{margin:6px 0 0;font-size:12.5px;color:var(--muted)}
.err{margin:6px 0 0;font-size:13px;color:#cc3340;font-weight:500}
.field.invalid input[type=email],.field.invalid input[type=text],.field.invalid textarea,.field.invalid input[type=file]{border-color:#cc3340}
.actions{display:flex;align-items:center;gap:16px;flex-wrap:wrap}
.actions .btn{border:0;cursor:pointer;font:inherit;font-weight:600;padding:12px 28px}
.actions .btn:disabled{opacity:.6;cursor:wait}
.actions .hint{margin:0}
.hp{position:absolute;left:-9999px;width:1px;height:1px;overflow:hidden}
.status{border-radius:12px;padding:16px 18px;font-size:14.5px;line-height:1.55}
.status.ok{background:#e9f7ef;color:#12633a;border:1px solid #bfe5cf}
.status.fail{background:#fdecee;color:#8f1f2b;border:1px solid #f4c3c9}
.status.info{background:var(--soft);color:var(--ink);border:1px solid #d9cdf5}
.status dl{display:grid;grid-template-columns:max-content 1fr;gap:4px 14px;margin:12px 0}
.status dt{font-weight:600}.status dd{margin:0;overflow-wrap:anywhere}
.status pre{white-space:pre-wrap;overflow-wrap:anywhere;background:#fff;border:1px solid var(--line);border-radius:8px;padding:12px;margin:0;font:13px/1.5 ui-monospace,Menlo,Consolas,monospace}
@media(max-width:600px){.req-form{padding:18px}}

/* reembolso: orientações por plataforma */
.details{display:grid;gap:22px}
.details[hidden],.refund[hidden],.guide[hidden]{display:none}
.refund{background:var(--soft);border:1px solid #d9cdf5;border-radius:12px;padding:20px 22px;display:grid;gap:14px}
.refund h2{margin:0;font-size:18px}.refund p{margin:0}
.guide{background:#fff;border:1px solid var(--line);border-radius:12px;padding:16px 18px}
.guide h3{margin:0 0 8px;font-size:16px}
.guide p{margin:8px 0}
.guide.ok{border-color:#bfe5cf;background:#f6fcf9}
.steps{margin:8px 0;padding-left:22px}.steps li{margin:6px 0}
.guide .cols{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:18px;margin:10px 0}
.guide .note{font-size:13.5px;color:var(--muted)}
.guide .stop{font-weight:600;color:#8f1f2b;background:#fdecee;border-radius:8px;padding:10px 12px}
@media(max-width:700px){.guide .cols{grid-template-columns:1fr}}

.guide h4{margin:16px 0 4px;font-size:14.5px;color:var(--head)}
.check{display:flex;align-items:flex-start;gap:10px;margin:12px 0 4px!important;font-weight:600;cursor:pointer}
.check input{margin-top:4px;width:18px;height:18px;accent-color:var(--primary);flex:none}
[data-lock][hidden]{display:none}

/* descrição de cada assunto */
.subject-hint{margin-top:14px;background:var(--soft);border:1px solid #d9cdf5;border-radius:10px;padding:12px 16px;font-size:14px}
.subject-hint[hidden]{display:none}
.subject-hint p{margin:0}
.subject-hint .hint-links{margin-top:10px;font-weight:600;color:var(--ink)}
.subject-hint ul{margin:4px 0 0;padding-left:20px}.subject-hint li{margin:3px 0}
.field[hidden]{display:none}

/* formulário ainda sem envio conectado */
.form-aviso{margin:0 0 22px}
.form-aviso a{font-weight:600}
.actions .btn:disabled{opacity:.5;cursor:not-allowed}